Returns
Looking to make a return? Find out everything you need to know to process an exchange or return with us.
🗓️ Extended Returns Period
You might want to buy gifts early (and we don’t blame you). Orders placed between 31.10.23 - 20.12.23 can be returned up until 15.01.24.
👕 How to Exchange an item
You have 28 days from when you receive your order to get any item(s) back to us.
If something doesn't quite fit how you would like it to, you can exchange it for a different size or colour (stock dependant). Please note that you are responsible for the cost of sending your return back to us. We do not charge anything for the dispatch of your exchange.
Non returnable items: Socks, Underwear, Headwear, Towels, Water Bottles & Swimwear.
To process an exchange please fill in this form HERE and follow the instructions on the form.
If something doesn't quite fit how you would like it to, you can exchange it for a different size or colour (stock dependant). Please note that you are responsible for the cost of sending your return back to us. We do not charge anything for the dispatch of your exchange.
Non returnable items: Socks, Underwear, Headwear, Towels, Water Bottles & Swimwear.
To process an exchange please fill in this form HERE and follow the instructions on the form.
🔄 How to Return an item
You have 28 days from when you receive your order to get any item(s) back to us.
If you would like to return an item you can do this for store credit or a refund. Please note that you are responsible for the cost of sending your return back to us.
However, for an exchange we do not charge anything for the dispatch of your items.
Non returnable items: Socks, Underwear, Headwear, Towels, Water Bottles & Swimwear.
To process a return please fill in this form HERE and follow the instructions on the form.
If you would like to return an item you can do this for store credit or a refund. Please note that you are responsible for the cost of sending your return back to us.
However, for an exchange we do not charge anything for the dispatch of your items.
Non returnable items: Socks, Underwear, Headwear, Towels, Water Bottles & Swimwear.
To process a return please fill in this form HERE and follow the instructions on the form.
🤷♀️ Can I return sale items?
Yes.
⏳ How long will it take to process my return?
We aim to process exchanges, store credits and refunds within 10 working days of us receiving the items back at our warehouse. Please note, this period does not start from the day you sent an item back to us, as it will take some time to reach our warehouse.
Exchanges: Once we dispatch your exchange the standard delivery times will apply. You will receive an email once your exchange has processed/dispatched.
Store Credits: This will be sent by email, please check junk folders incase it landed there.
Refunds: It can take an additional 5 working days for your refund to appear in your account after the refund has been actioned. You will receive an email once your refund has been processed.
Exchanges: Once we dispatch your exchange the standard delivery times will apply. You will receive an email once your exchange has processed/dispatched.
Store Credits: This will be sent by email, please check junk folders incase it landed there.
Refunds: It can take an additional 5 working days for your refund to appear in your account after the refund has been actioned. You will receive an email once your refund has been processed.
💭 Have you received my return?
We do not have an automated email service that tells you when your return is back with us.
Returns are opened, inspected and processed as soon as possible once they reach our warehouse, rest assured we aim to process all exchanges and returns within 10 working days of us receiving the items back.
Please see 'How long will it take to process my return?' above for more information.
Returns are opened, inspected and processed as soon as possible once they reach our warehouse, rest assured we aim to process all exchanges and returns within 10 working days of us receiving the items back.
Please see 'How long will it take to process my return?' above for more information.
📦 I have received an incorrect item
We're really sorry about this, this very rarely happens.
All Pursue Fitness orders are packed by real people and sometimes they might get something wrong.
If you have received an incorrect item please email support@pursuefitness.co.uk. We'll assist you as soon as possible to get this rectified.
All Pursue Fitness orders are packed by real people and sometimes they might get something wrong.
If you have received an incorrect item please email support@pursuefitness.co.uk. We'll assist you as soon as possible to get this rectified.
😟 My item is faulty
We're really sorry about this, the utmost care has been taken to help ensure this doesn't happen.
If you have received a faulty item please email support@pursuefitness.co.uk.
Please take any images of the faults from your phone to help us assist you and get this rectified.
If you have received a faulty item please email support@pursuefitness.co.uk.
Please take any images of the faults from your phone to help us assist you and get this rectified.
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